Refund Policy

At UATOYS, we accept a variety of payment methods for your convenience, including all valid debit cards, credit cards, wallets, UPI, and Net banking.

 

Shipping & Returns

 

UATOYS proudly serves customers across India, ensuring timely and reliable delivery using esteemed courier services.

 

For any inquiries, our team is available at support@uatoys.com or at +91 9899992575, Monday to Saturday from 12 pm to 6 pm.

 

Once your order is on its way, we'll notify you with an email and/or text message containing the tracking details.

 

Our commitment is to deliver your order within 3-7 days across most parts of India. While we strive to ensure timely delivery and use reputable couriers, UATOYS cannot be held liable for delays caused by natural disasters, strikes, bank holidays, or other circumstances beyond our control.

 

Shipping Charges:

 

We offer free shipping on pre-paid orders above ₹2000. We have the best logistics service providers in place to ensure that your orders reach you safely and well in time. We only offer prepaid shipping. COD is not available.

 

Cancellations:

 

To align with our commitment to prompt service, orders cannot be cancelled or altered once dispatched. Please contact us at +91 9899992575 to cancel your order before dispatch.

 

Returns & Exchange:

 

Understanding the sensitivity related to baby and kids' products, UATOYS maintains a stringent no exchange or refund policy across our platform. This ensures that all products you receive are:

 

Fresh

Original

Unopened

High Quality

 

This policy represents our commitment to quality and customer satisfaction, distinguishing us in an e-commerce world often driven by returns and exchanges.

 

For any genuine case requiring product exchange, please reach out to us at support@uatoys.com within 48 hours of receiving your order, and we will address these concerns on a case-by-case basis.

 

Damaged Products:

 

If you receive a damaged product, please report it to us at support@uatoys.com within 48 hours, along with images of the damaged item. We are committed to assisting you promptly and effectively in such scenarios.